Help

Support

Email us and a real person will answer, usually within two business days.

Common questions

How do I cancel my subscription?

On iPhone: Settings, tap your name, Subscriptions, Rock Rank, Cancel Subscription. On Android: Google Play, tap your profile picture, Payments & subscriptions, Subscriptions, Rock Rank, Cancel. Premium stays on until the end of the period you paid for.

I got a new phone. How do I get Premium back?

Open the app, go to Your Account and tap Restore Purchases. If you sign in with the same account, Premium also carries over between iPhone and Android.

Can I get a refund?

Apple and Google handle all payments and refunds. On iPhone, request one at reportaproblem.apple.com. On Android, use Google Play’s refund request page or email us and we’ll help.

How do I delete my account?

In the app: Your Account, then Delete account. Or follow the steps on our account deletion page.

An artist is missing, or a figure looks wrong.

Use Suggest a missing artist in the app, or email us with the artist and what you found. We check every report and update the rankings once a year.

Why isn’t my favorite artist in Rock Rank?

Each act appears in one app only. Pop-leaning acts go to Pop Rank, soul and R&B acts to R&B Rank, and so on. Rock Rank also needs at least 500,000 sales or a Rock & Roll Hall of Fame induction. The app tells you where a searched act belongs.

Mailing address

TGS Studios (Joseph Marini)
22 Sandtrap Loop, Building N, Unit N8
Glen, NH 03812